*** ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT.
AT FIRST, SEND YOUR REQUEST TO OUR EMAIL: [email protected]
Requests for returns or exchanges must be made within 30 days of receiving your order. Personalized items cannot be exchanged as we cannot stock them.
Not in love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you! We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Important note: Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!
Order Modifications or Cancellation
After your order has been placed, you have 12 hours to contact our customer service and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.
At Bigball store, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items. All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at [email protected] and one of our helpful support staff will organize a reprint or a refund for you!
Order not received
If your item has not arrived within 30 days for apparel products and 45 days for home decor products, shoes, boots, hooded blankets, car seat covers, luggage covers or bags after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
Since your product is custom printed just for you, we do not take returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please make sure that:
- The product was received in the last 30 days
- The product is unwashed, unworn and unused
- The product itself or the printing is defective OR the final product is different than the one you ordered
The following items can’t be returned or exchanged: Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Information to Include with Returns
Order Number (if you have it):
Refund/Replacement your order desired:
Please Ship To This AddressBigball store
24825 Northern Blvd, LITTLE NECK, NY 11362, USA
Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days. We do not refund shipping costs to return items, or original shipping paid in purchase. Restock fees of 10% apply to returns.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
You will be responsible for paying for your own shipping costs for returning items for a refund. Shipping costs are non-refundable.
Shipping delays: Delivery estimates are applicable at the time of ordering. We are not responsible delayed deliveries that happen in transit due to mishandling & misrouting by carriers beyond our control after the package has left our facility.